Frequently Asked Questions

Can I use my concessionary bus pass on lynx? 

We accept all English National Concessionary Travel Scheme bus passes for free travel at or after 0930hrs Monday-Fridays and all-day Saturday, Sunday & Bank Holidays. Don't forget if you're travelling before 0930hrs on Monday-Friday you can receive a discount by showing your pass to your driver. 

Please note that Norfolk County Council issued Disabled concessionary passes are valid for free travel within Norfolk at all times.

There are also some exemptions whereby elderly persons concessionary passes are valid earlier than 0930hrs on Mondays to Fridays, these are as follows:
Service 33 – On the 0850hrs journey from Hunstanton to King’s Lynn concessionary passes are valid for free travel at Sedgeford at 0901hrs onwards. 
Service 37 –  On the 0855hrs journey from Meadowfields to King’s Lynn concessionary passes are valid for free travel at Wimbotsham at 0914hrs onwards. 
On the 0903hrs journey from Southery to King’s Lynn concessionary passes are valid for free travel on the entire trip.
Service 38 – On the 0855hrs journey from Fair Green concessionary passes are valid for free travel at Fair Green, Middleton, North Runcton and West Winch (Coronation Avenue only). 
Service 54 – On the 0905hrs journey from Walpole St Peter concessionary passes are valid for free travel on the entire journey.

Can I bring my baby buggy on lynx? 

Yes. All of our buses are low floor with kneeling suspension to assist you if you're boarding with a buggy. Most buses have a space for at least 2 buggies but please be mindful that you must be prepared to move your buggy or fold it up if a wheelchair user wants to travel on the bus too. If you wish to board and the buggy space is full you will be asked to fold it up, please ask your driver if you need any assistance.

Can I bring my wheelchair on lynx?

Yes, wheelchairs can travel on lynx but please be aware that we only have space for one wheelchair on each bus and this space is therefore available on a first come, first served basis. Please ensure that you position your wheelchair so the back is firmly against the back board with any bags removed from the handles. The wheelchair must fit in the designated bay area and not obstruct the aisle. The combined weight of the wheelchair (and person in it) cannot exceed 300kg as this would cause damage to the ramp.

Can I bring my mobility scooter on lynx? 

Yes, but only certain types with a prior Lynx issued mobility scooter permit. Certain types of scooters available to persons with reduced mobility are not intended for use on public transport or as manoeuvrable in confined spaces as a standard wheelchair. With this in mind we undertake a short mobility scooter assessment at depot prior to issuing any permit to travel on our buses. Before attending the assessment it's helpful to ensure that your scooter meets the following criteria: - Must have 'Type 2' designation - Weight of the scooter (with passenger sitting on) cannot exceed 300kgs - Must have either 3 or 4 wheels - Must not exceed the dimensions of 60cm (width) x 100cm (length) - Must have a turning circle of 120cm or less Assessments take place on the first Monday of each month, please contact us to book a space.

Can I bring my dog on lynx?

Yes. All well behaved dogs are welcome aboard lynx, please ensure that they are seated on the floor and not on the seats though. We charge £1 (for a Day Rover!) ticket for dogs travelling in our Coast zone so be sure to check our map to see if your pooch will need to pay a fare. There is no charge for assistance dogs on any of our routes.

I think I have lost something on a lynx bus, what do I need to do?

If you think you may have lost something on our buses then please email us at talk2us @ lynxbus.co.uk or call 01553 611955 during office hours. You’ll need to give us a description of the item lost, which route you think it was lost on and the date it was lost. We will then try our very best to reunite you with your lost item. Please note that perishable items are disposed of within 24 hours. 

Can I bring food and drink on board? 

You're welcome to bring food and non-alcoholic drinks on board but hot food cannot be brought on our buses, we want to make sure the travelling environment is clean and fresh for everyone! Please use litter bins provided to dispose of any litter.

Can I listen to music or use my mobile phone on lynx? 

Yes. Feel free to have a conversation on a mobile phone or to listen to music but please keep any noise to a minimum as not everyone may appreciate your genre of music or the ins and outs of your private life! If you're listening to music, please keep the volume down and always use earphones or headphones.

Can I bring my bike on lynx? 

Normal bikes are not allowed on board a lynx bus. However, if you have a bike that fully folds up (to the size of its wheel) you're welcome to bring this on board and stow it in the luggage pen providing it's contained within a bespoke carrying bag.

Can I smoke on a lynx bus? 

No, it is illegal to smoke in enclosed public spaces such as buses and bus shelters. We do not allow E-cigarettes on our services either, sorry.

How do I tell the driver I want to board or alight a lynx bus? 

It is advisable to arrive at your stop in good time before the bus is due. If you are waiting at a bus stop and wish to board a lynx bus please ensure that you signal to our driver by putting your hand out in good time so our driver knows that you wish to catch that particular bus. It is also helpful to wear bright clothing during times of darkness or shine your phone as it may be difficult for our drivers to spot you. If you're already on board and wish to alight at the next bus stop, please signal to the driver by ringing the bell in good time and for your safety remain seated until the bus has stopped.

Can I pay with debit or credit card? 

We accept payment by contactless Mastercard, Visa as well as Apple and Google Pay. Please note that we can only accept payment by contactless for transactions that are £100 or less. If the ticket you wish to purchase is over £100 then you’ll need to pay with cash.

Do I need to pay with the correct change? 

If you're paying with cash it is helpful if you do have the right money but if you haven't don't worry as our drivers do carry a small amount of change. However, this change can be quickly depleted particularly early in the mornings. All of our buses accept payment for fares that are £100 (or less) using contactless Visa or Mastercard as well as Google or Apple Pay. Give us a call on 01553 611955 if you need to find out about the exact fare.

How safe are lynx buses to travel on?

All of our buses undergo a strict maintenance regime where they are inspected thoroughly by our skilled engineers every 4 weeks. Our drivers also play a key role in the maintenance regime by inspecting vehicles at the start and at the end of every working day. Most of our fleet is also equipped with a comprehensive CCTV system as the safety of our customers and staff is paramount.

Can I save money if I am a regular traveller? 

Yes, we offer a wide range of tickets for regular travellers including Weekly, Monthly and Annual tickets. Don't forget young persons get discounts on all tickets too and we also offer some great value termly tickets too.

Am I guaranteed to get a seat on a Lynx bus? 

Normally there are a sufficient number of seats for everyone on the bus to be seated as we try our hardest to match demand with vehicle size and frequency. Please be mindful, however, that at busy times of the day e.g. at school times or around 0930hrs you may be required to stand. All of our buses are designed to accommodate standing passengers safely but please ensure that you hold onto a grab rail firmly.

Can the bus stop anywhere to pick me up or drop me off? 

Our buses generally normally only serve dedicated marked bus stops as these locations have been chosen as they are safe to stop at. However, the rural nature of some of our routes can mean that there are certain areas where there are no bus stops and as such some of our routes have sections that operate on a Hail & Ride basis. For more information, please check with your Lynx driver or contact us.